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Shed 1/42 Bailey Cres, Southport QLD 4215, Australia
0422 465 368

Terms & Conditions

Welcome to Old Mate Plumbing. These Terms & Conditions govern your use of our website and plumbing services. By accessing our website or engaging our services, you agree to comply with these Terms.
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Last Updated: July 2026

1. Acceptance of Terms

By using this website or requesting our services, you agree to these Terms & Conditions.

2. Our Services

Old Mate Plumbing provides professional residential and commercial plumbing services, including:
  • Emergency Plumbing
  • Blocked Drains
  • Hot Water Systems
  • Leak Detection
  • Gas Fitting
  • General Plumbing Maintenance
  • Bathroom & Kitchen Plumbing
  • Burst Pipes
  • Leaking Pipes
  • Blocked Toilets
All services are subject to inspection, availability and site conditions.

3. Quotes & Estimates

We provide free, no-obligation inspections and quotations.

All quotations:

  • All quotations are free unless otherwise stated.
  • Quotes remain valid for 30 days.
  • Additional work requested after acceptance may incur extra charges.
  • Hidden damage or unforeseen conditions may require a revised quotation.
All services are subject to inspection, site conditions, and availability.

4. Booking & Scheduling

Project dates are scheduled based on:
  • Emergency call-outs
  • Traffic conditions
  • Material availability
  • Weather
  • Unforeseen plumbing issues

While we aim to meet all scheduled dates, delays may occasionally occur due to circumstances beyond our control.

5. Customer Responsibilities

Customers agree to:
  • Provide safe access to the property.
  • Ensure utilities are available if required.
  • Inform us of known hazards.
  • Approve additional work before commencement.
  • Make payments according to agreed terms.

6. Pricing & Payment

Payment terms will be outlined in your quotation or invoice.
Unless otherwise agreed:
  • Deposits may be required before work commences.
  • Remaining balances are due upon project completion.
  • Late payments may incur applicable fees where permitted by law.

7. Changes to Scope of Work

Our workmanship is backed by applicable warranties.

Warranty does not cover:

  • Customer misuse
  • Accidental damage
  • Storm or flood damage
  • Natural disasters
  • Unauthorised repairs by others
  • Lack of maintenance
Manufacturer warranties apply to supplied products where applicable.

8. Website Content

While we strive to ensure website information is accurate, Old Mate Plumbing does not guarantee the completeness or accuracy of all content.
  • Completeness
  • Accuracy
  • Availability
  • Suitability
  • Timeliness
Website information may change without notice.

9. Intellectual Property

All website content, including:
  • Logos
  • Images
  • Graphics
  • Videos
  • Text
  • Icons
  • Layouts
  • Branding
remains the property of Old Mate Plumbing and may not be reproduced without written permission.

10. Limitation of Liability

To the extent permitted by Australian law, Old Mate Plumbing is not liable for indirect, incidental or consequential damages arising from the use of our website or services.

11. External Links

We may provide links to external websites for your convenience. We are not responsible for their content or privacy practices.

12. Changes to These Terms

These Terms & Conditions may be updated periodically without prior notice.

The latest version will always be available on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of Australia.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Old Mate Plumbing

Phone: 0422 465 368

Email: info@oldmateplumbing.com.au

Service Area: Gold Coast & Surrounding Areas

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