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Shed 1/42 Bailey Cres, Southport QLD 4215, Australia
0422 465 368

Privacy Policy

At Old Mate Plumbing, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our plumbing services.
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Last Updated: July 2026

1. Information We Collect

We may collect personal information that you voluntarily provide when you:
  • Request a quote
  • Contact us
  • Book a plumbing service
  • Complete an online enquiry form

Information collected may include:

  • Full Name
  • Email Address
  • Phone Number
  • Property Address
  • Service Details
  • Any additional information you provide

Technical Information

When visiting our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referring Website

2. How We Use Your Information

Your information may be used to:
  • Respond to inquiries and quote requests.
  • Schedule roof inspections and appointments.
  • Deliver commercial roofing services.
  • Improve our website and customer experience.
  • Send service updates and project communications.
  • Comply with legal and regulatory obligations.
  • Prevent fraud and enhance website security.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Measure marketing effectiveness.
You may disable cookies through your browser settings; however, some website features may not function properly.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:
  • Secure website hosting
  • SSL encryption
  • Restricted access to customer information
  • Regular security updates
  • Secure data storage practices

While we strive to protect your data, no method of online transmission or electronic storage is completely secure.

5. Sharing Your Information

Old Mate Plumbing does not sell, rent or trade your personal information.

We may disclose information only when necessary to:

  • Process requested services.
  • Schedule appointments.
  • Provide website hosting.
  • Analyze website performance.
  • Comply with legal obligations.
All third-party providers are expected to protect your information.

6. Third-Party Services

Our website may use trusted third-party services such as:
  • Google Analytics
  • Google Maps
  • Website Hosting Providers
  • Email Communication Services

These services may collect limited technical information in accordance with their own privacy policies.

7. External Links

Our website may contain links to third-party websites.

Old Mate Plumbing is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies before providing personal information.

8. Data Retention

We retain your personal information only for as long as necessary to:
  • Provide requested services.
  • Meet legal obligations.
  • Resolve disputes.
  • Maintain business records.

When no longer required, your information is securely deleted or anonymized.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:
  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to certain processing activities.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information.
To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website and services are not directed toward children under 16 years of age.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Old Mate Plumbing

Phone: 0422 465 368

Email: info@oldmateplumbing.com.au

Service Area: Gold Coast & Surrounding Areas

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