We’re available 24/7
We’re available 24/7 | |
Shed 1/42 Bailey Cres, Southport QLD 4215, Australia
0422 465 368

Got Question? We Got Answer's.

Got quick questions? We’ve answered the most common plumbing queries below, from emergency call outs and pricing to blocked drains and hot water systems. If you can’t find what you’re after, our friendly Gold Coast team is only a phone call away and always happy to help.

Licensed & Insured

Upfront Fixed Pricing

24/7 Emergency Service

Satisfaction Guaranteed

Frequently Asked Questions

Browse our most common plumbing questions below. Click on any question to reveal the answer.
Are your plumbers licensed and insured?
Yes. Every member of the Old Mate Plumbing team is fully licensed, qualified, and insured. We follow Australian plumbing standards and industry best practices, giving you complete confidence that your plumbing work will be completed safely and professionally.
Yes. We provide free, no-obligation quotes for most residential and commercial plumbing services. Contact our team with your requirements and we’ll be happy to help.
We proudly service Brisbane and surrounding suburbs including North Lakes, Redcliffe, Chermside, Hawthorne, Fortitude Valley, Murrumba Downs, Carindale and many more.
Our general plumbing team operates during standard business hours, while our emergency plumbers are available 24 hours a day, 7 days a week.
Simply call us, complete our online contact form, or request a free quote through our website. We’ll arrange a convenient time that suits you.
Do you offer 24/7 emergency plumbing?
Yes. Our emergency plumbing team is available 24 hours a day, 7 days a week for urgent plumbing problems.
Burst pipes, overflowing toilets, blocked sewer drains, major water leaks, gas leaks, and complete hot water failures are all considered plumbing emergencies.
Response times vary depending on your location and current demand, but we always aim to reach emergency call-outs as quickly as possible.
If it’s safe to do so, turn off your main water supply or gas supply (if applicable) and avoid using affected fixtures until our plumber arrives.
In most cases, yes. Our vans are stocked with common plumbing parts and equipment.
Do you charge call-out fees?
Call-out fees may apply depending on your location and the service required. We’ll always explain any charges before work begins.
Absolutely. You’ll receive a clear, fixed-price quote before any work starts, so there are no unexpected surprises.
We accept EFTPOS, Visa, Mastercard, bank transfer, and other major payment methods.
Yes. We provide detailed written quotes outlining the scope of work and pricing.

No. We believe in honest, transparent pricing with no hidden surprises.

How do I know if my drain is blocked?
Common signs include slow drainage, unpleasant smells, gurgling noises, overflowing drains, or recurring blockages.
Yes. We use advanced CCTV drain inspection cameras to accurately locate and diagnose drainage problems.
Yes. Our specialised drain clearing equipment can remove tree roots and restore proper water flow.
Avoid disposing of grease, oils, wipes, sanitary products, and food waste down your drains. Regular maintenance can also help prevent future blockages.
Not always. Most blockages can be cleared without digging.
Can you repair my hot water system?
Yes. We repair and service most major brands of electric, gas, solar, and heat pump hot water systems.

Yes. We supply and install quality hot water systems from trusted brands.

Most standard hot water replacements can be completed within a few hours, depending on the system and installation requirements.
If your unit is older, frequently breaking down, or becoming inefficient, replacement may be the most cost-effective option. We’ll always provide honest recommendations.
Yes. We offer a range of energy-efficient hot water options.
How do you find hidden leaks?
We use modern leak detection technology including thermal imaging, acoustic equipment, pressure testing, and moisture detection tools.
No. Our non-invasive methods allow us to locate leaks with minimal disruption to your home or business.
In most cases, yes. Once the leak has been identified, our plumbers will explain the repair options and complete the work where possible.
Yes. We can usually repair the leak during the same visit.
Yes. We specialise in locating underground and concealed pipe leaks.
Are your gas fitters licensed?
Yes. All gas work is completed by licensed and qualified professionals.
Yes. We install all types of residential gas appliances.
Yes. We provide emergency gas leak detection and repairs.
Yes. We inspect gas systems for safety and compliance.
Absolutely. We install permanent gas connections for outdoor kitchens and BBQs.
GET A FREE QUOTE

Need Plumbing Help? Let's Get It Sorted.

Tell us what’s going on and our team will get back to you with honest advice, upfront pricing, and fast service.

Licensed & Insured

Upfront Fixed Pricing

Fast Response Times

24/7 Emergency Plumbing

0422 465 368

Available Day Or Night

Request Your Free Quote

Fill out the form below and we'll be in touch shortly.

  • We'll call you back within 30 minutes!

Need a Plumber You Can Rely On?

Call our friendly team today - we're ready to help!

CALL US 24/7

0422 465 368

CALL NOW